I was travelling on my way down to West Virginia to spend a week long vacation with a few friends of mine, to take in the beautiful roads and scenic areas that West Virginia offers. Unfortunately, I experienced what felt like a little wobble with in the rear section of the bike when leaning into left side curves. It was a rough ride down from Connecticut to say the least.
We arrived in the Hico area of West Virginia late Saturday afternoon. First thing Sunday morning, I went down to New River Gorge H-D, but they didn't open until noon that Sunday. Once they opened, I talked to the manager and stated the problems I was experiencing on the ride down. He said to me no mechanics are available on Sunday and the earliest he could look at my bike would be on the Tuesday or Wednesday. Then I asked about other dealers and he directed me to Cole H-D in Bluefield WV.
I called service at Cole's H-D and explained to the General Manager (Chaz) the issue I was experiencing on the ride down – I asked him if he would be able to take a look at it right now. He (Chaz) stated to me we have a mechanic on until 5pm, take your time be safe and we will do everything we can to make sure your bike is safe and you're able to enjoy the rest of your week in WV.
When I arrived the General Manager (Chaz) took my info right on the spot and the mechanic (Rob) had my bike on the lift. These guys were top notch, the mechanic (Rob) showed and explained everything that was going on with the bike and what needs to be replaced/repaired prior to moving forward. I arrived at the dealership by 3pm and they went through the whole bike, adjusted the belt, replaced the rear tire, completed the H-D service check point and performed the test ride to make sure she was good to go in record time. I just want to give a big shout out to this dealership and the great people that work there – from Retail, Sales, the General Manager, and the mechanics. Thank you Chaz & Rob for helping me out and getting me back on my scoot so I was able to enjoy my time in West Virginia. I highly recommend this dealer for anyone looking to purchase a new ride or if your like myself Out-of-Towner riding through the area experiencing any issues with in your ride stop in and ask for (Chaz) General Manager & (Rob) Mechanic both class Act Guys.
Ryan McNichol, Oakdale, CONNECTICUT